Frogwares Support

Click on the category to browse FAQs.

General questions (18)

"IS_STRING_NOT_DEFINED. "

Antivirus warning regarding game.exe

Can't uninstall the game. I get the installshield error

Cannot activate Sherlock Holmes 5 Advenure Game Collection.

Game doesn't start. msvcr71.dll not found.
Sherlock Holmes vs Jack the Ripper (3)

Can't find the hotspots in Sherlock Holmes vs Jack the Ripper.

Character keeps moving and I cant make him stop.

Where do I pace my saves?
Sherlock Holmes: Crimes and Punishments (1)

I can't save the progress
Sherlock Holmes: Nemesis (Sherlock Holmes versus Arsene Lupin) (2)

Cannot find the magnifying glass.

PhysX incompatibility issue.
Sherlock Holmes: The Awakened (5)

Black screen/characters display in white at start-up.

Choppy movements and heavy lagging.

The game (complete version on DVD) doesn't start.

Upgrading the existing Awakened installation to remastered.

Where i can find my saves for Sherlock Holmes The Awakened game?
Sherlock Holmes: The Devil's Daughter (2)

Can't install Sherlock Holmes: The Devils Daughter from PC disc

Workarounds for making Sherlock Holmes: The Devil’s Daughter save files work after the June 2021 patch
Sherlock Holmes: The Mystery of the Mummy (7)

Cannot start the game.

Game crashes after the final puzzle of Level 2 on Windows 7.

Game doesn't run on Win Vista: SHUNIMPL.DLL is missing.

Game keeps asking to insert CD.

How to fix screen flickering on Windows 7?
Sherlock Holmes: The Silver Earring (11)

An 'Out of Range' or 'Out of Synch' dialog box displays when launching the game.

Cannot save the game.

Game doesn't run on Windows 7 (64-bit).

Game freezes when Watson takes books from the shelf.

I can't see text in the game, there is only strange symbols, what should i do?
The Sinking City (1)

Epic Game Store: Windows 8.1 fail to run the game - Missing DLL / Component required
The Testament of Sherlock Holmes (7)

Cannot pass game tutorial because of WADS keys.

Game movement controls are sticky

Gamepad not supported.

How to change video resolution settings and enable window mode without running the game?

The game is not starts when display refresh rate is more than 60Hz

Please Wait!