Frequently Asked Question

01. Game doesn't launch or freezes after loading (SH6)
Last Updated 5 days ago

Q: The game doesn't launch.
Q: I have a black screen after starting "New game"

Please see the solution below.
If you alredy tried PhysX workaround and it didn't work, please see Solution 2

Solution 1. PhysX
This game depends on the PhysX System Software and in some cases it's unable to use it.

For WIndows:
1. Install NVIDIA PhysX System Software
2. Proceed with either of the options below:

Option A: restart Windows
This will allow the game to find PhysXLoader.dll in the PhysX directory (which is written in the system variable "Path")

Option B: copy PhysXLoader.dll to the game directory
- open the game directory
On the Steam Library open the game Properties, "Installed Files" and click "Browse"
- open the PhysX directory
C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common\
- Copy PhysXLoader.dll from the PhysX directory to the game directory


Solution 2. Edit the game.ini file
If the game.log (can be found near the savegame directory) reports the error "Can't initialize video device", please follow the steps below:

1. Open the folder with the game
Example for Steam:
Steam Library → game Properties → Installed Files → Browse

2. Open the file game.ini with the text editor (Notepad)

3. Add the lines below at the end of the game.ini and save this file

[video]
windowMode = YES

4. Launch the game as usually

Please Wait!

Please wait... it will take a second!