Frequently Asked Question

Please see the most common fixes for the game crashes below

1. Game crashes before loading the game level

If your game crashes:
- After choosing the difficulty when starting the new game
- After the cinematic flashback in the Library
- At startup
Please add the following Game Launch Option

-clearPSODriverCache

Note: this is a temporary solution. Frogwares is working on a proper fix.

2. Crash at startup (Intel Core Ultra CPU)

If your game crashes at startup with the error that mentions

npu_d3d12_umd

and you have Intel Core Ultra processor.
please update Intel(R) AI Boost device driver as follows:

1. Download and install
the latest driver version (currently, 32.0.100.4778)
from the Intel website.

2. Restart Windows